Privacy Policy

Privacy Policy for SmartCooling AC Services

Effective Date: April 2026

At SmartCooling AC Services ("we", "our", or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or book our AC installation, repair, and maintenance services in Dwarka and the Delhi NCR region.

1. Information We Collect

To provide you with prompt and efficient AC services, we may collect the following personal information:

• Contact Details: Your full name, phone number, and email address when you fill out our contact form or call us.
• Service Location: Your residential or commercial address where the AC servicing or installation is required.
• Technical Information: Details regarding your AC unit (brand, model, and the issues you are facing) to better prepare our technicians.

2. How We Use Your Information

We do not sell or rent your personal information to third parties. The information we collect is strictly used for the following business purposes:

• To schedule and execute AC repair, installation, or servicing appointments.
• To communicate with you regarding your booking, provide estimates, and send invoices.
• To respond to your inquiries, feedback, or emergency service requests.
• To maintain an internal record of your service history for future reference and warranty claims.

3. Data Security

We implement appropriate physical and digital security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to your address and contact details is restricted only to our authorized technicians and administrative staff who require it to perform their job.

4. Cookies

Our website may use standard cookies to enhance user experience. Cookies are small files stored on your device that help us analyze website traffic and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

• Phone: 098918 15455
• Email: support@chillacservice.com
• Address: Pratap enclave, Plot No-27, T/T, Back Side, Gali No. 8, Mohan Garden, Uttam Nagar, New Delhi 110059